Quality policy

QUALITY IN EVERY DETAIL

QUALITY POLICY

Commitment

to excellence

and quality

Purpose

At Intra lighting d.o.o. we strive to provide quality lighting solutions that not only meet but exceed our customers' expectations. Our Quality Policy reflects our commitment to continuous improvement, sustainable development and excellence across every aspect of our operations.

Quality principles

We understand and support your ideas.

1

CUSTOMER SATISFACTION

Customer satisfaction is our top priority. We offer innovative, reliable and energy-efficient lighting solutions to meet their needs. We regularly gather customer feedback, believing that their insights are essential to the ongoing improvement of our products and services.

2

ONGOING IMPROVEMENT

We foster a culture of ongoing improvement through regular staff training, process optimisation and technological innovation. We regularly assess and enhance our production processes to boost efficiency and uphold the highest standards of product quality.

3

COMPLIANCE AND STANDARDS

We strictly comply with all applicable legal and regulatory requirements, including standards and technical guidelines relevant to our industry.

4

SUSTAINABILITY

We are committed to sustainable production that minimises our environmental impact by using green energy, sustainable materials, and actively reducing waste. We promote a circular economy by offering products designed for longevity, easy repair, and recyclability at the end of their useful life.

5

EMPLOYEE INVOLVEMENT

Our employees are our greatest asset. We encourage teamwork, innovation and personal development. We provide a safe and supportive working environment that encourages employees to actively contribute to quality improvements.

6

WORKING WITH SUPPLIERS AND PARTNERS

We work closely with trusted suppliers to ensure high-quality materials and components. We build long-term partnerships based on mutual trust, reliability and a shared commitment to excellence.

STANDARDS & CERTIFICATES

Quality objectives

High levels of customer satisfaction with our products and services
To minimise manufacturing defects and guarantee quality from the first test
Advanced quality management system in accordance with ISO standards
100% testing and certification of all products
Sustainable and ethical sourcing of materials

The high standards and reliable quality of Intra lighting products have been certified by numerous organisations.

7

Year warranty

100%

Tested products

ISO

Certified Productions

24

Thousand m²